Weststar Relocation

The 3 guys who handled the pick-up in San Diego were fast & efficient. They wrapped items with blankets or shrink wrap for protection. They had everything loaded onto the truck in less than 2 hrs even tho apt was on 3rd floor walk-up. There were 2 guys handling delivery in GA who unloaded everything & reassembled motorized sofa & set up tv within 1-1/2 hrs. There was a small crack in the base of a floor lamp but otherwise everything was in tack including glasses & light bulbs. Both pick-up and delivery times were as promised.

Move size: 1 Bedroom Home Service cost: $2800

The pickup staff treated me with the utmost professionalism. The phone representative who handled my pickup reservation was cordial and helpful. The two guys that arrived to pick up my mattress, William and James, contacted me thirty minutes before to let me know where they were on their way to my home. They came to help me and did an excellent job packing and wrapping my fragile decorative items, which I bought from different countries because I love decorating my home with unique artifacts. John also wrapped my guitar, which I ordered from Spain and delivered to my new home care meticulously without any scratch. Both of them were excellent and professional employees. The delivery process was a nightmare because it went out so smoothly. Love you, guys!

Move size: 2 Bedroom Home Service cost: $4700

I booked a move with Weststar Relocationa long time ago now, I still remember the slightest details of the move because it was a satisfying process undergoing in front of your eyes. My move was an office move, from a building of around 12 floors the pickup location was at the 8th floor apartment. It was all moved into a whole new place down in the country side and the whole process went smoothly and unimaginably swift. The movers packed everything with their excellent quality products, the things included wall hangings, décors, antiques and whatnot. I wanted to thank to Charles and Johnny for everything they did from the core of my heart.

Move size: 3 Bedroom Home Service cost: $5730

We had a coast to coast move and found BIMS to be the most economical solution for our large family. We received a great sales pitch, were told they "were with us every step of the way" but things started breaking down close to moving day. Three days before the move, we were told WESTAR RELOCATION would be our moving company. I called my BIMS rep to tell her I wasn't happy with Westar reviews and was very nervous. She informed me I had nothing to worry about and Westar was "A" rated, etc. Moving day came and all of the things I read about in the Weststar reviews came to life - price gouging for plastic wrap, being told we needed an extra truck, etc. We also paid for an exclusive truck and direct delivery and Weststar told us we didn't get any of that. You name it, they tried to squeeze more money from us. I knew their game and called BIMS. BIMS stepped in after two full days of unnecessary stress from Weststar to help. BIMS also did help when Weststar refused to deliver the goods immediately, which was the original plan. Delivery day came and my boxes were handled like kids throwing legos at each other. Boxes that clearly said FRAGILE were thrown around in my garage. After noticing the lack of professionalism, I asked one of the workers if he was a professional mover - He and the three other guys were picked up in the Home Depot parking lot as day laborers on the south side of Philadelphia. One was a convicted felon, one was so hung over he threw up in my backyard (see picture) and tried to cover it with his shirt as if we wouldn't notice and he was illiterate so he couldn't read me the numbers on the boxes. The last guy appeared to be juicing on the job with whatever bottle he had in a brown paper bag. The Russian truck driver (not a professional mover, only a transporter) didn't speak english, demanded his all cash payment and proceeded to let these random street people unload my household goods while he sat in his air conditioned semi. Nobody affiliated with Weststar was at delivery. There were not professional movers involved at all.

We decided not to let the criminal and drunk (who cleaned up the vomit with his hands after we confronted the truck driver and then carried more boxes into the house) or the other street people in our house. They unloaded everything into the garage and driveway. They had no idea they were supposed to assemble the furniture disassembled at pickup nor were any of these guys qualified to do so. They literally dropped my washer / dryer off the truck upside down (over 3.5k to replace), they dropped numerous fragile boxes, broke furniture, rode in my kids battery powered ATVs, etc. Expensive bikes were all thrown together, like a mess of metal spaghetti. It was actually something out of a horror movie and I now know why I wasn't able to purchase moving insurance with this carrier. I still have over 50 unaccounted boxes. Opening the boxes on this end has led to all types of suprises like ceramic lamps thrown in boxes with heavy scales, baseballs. It was like someone blind just threw things into a box. No wrapping, no care of the items. Stupidly, we didn't self pack anything breakable thinking the "professionals" would do a better job. BIMS helped until the problems became serious and now that I am requesting resolution for the lack of professional movers (breach of contract), can't get any responses from those who were "there with you every step of the way." If BIMS resolves this perhaps I can update my review but beware as you are at the mercy of their "A" rated movers, which were nothing more than home depot day laborers in my situation.

Move size: 4+ Bedroom Home Service cost: $25000